Terms Of Service
Terms of Service for My Health Store
Last Updated: March, 2026
1. Introduction and Acceptance of Terms
Welcome to My Health Store (“we,” “us,” “our,” or “My Health Store”). These Terms of Service (“Terms”) govern your use of our website, www.myhealthstore.co.za
(the “Site”), and the services we provide.
My Health Store operates an online marketplace platform (the “Service”) that connects consumers (“you,” “your,” or “User”) with independent third-party vendors (“Vendors”) offering health, wellness, and personal care products (“Products”).
By accessing our Site and using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and our Shipping, Delivery & Returns Policy. If you do not agree to these Terms, you must not use our Service.
2. Description of Service
My Health Store provides and operates an online marketplace platform that enables users to discover and purchase health, wellness, and personal care products from independent third-party vendors. These vendors are responsible for listing their products, fulfilling orders, and managing delivery and customer support in accordance with their own policies and applicable South African laws.
My Health Store facilitates the connection between users and vendors through the website and provides the technology required to browse products, place orders, and process payments. Health Shop SA does not manufacture, store, or directly sell any products listed on the platform unless explicitly stated.
By using the Site and the services available through it, you acknowledge that transactions are conducted between you and the vendor from whom you purchase the product.
3. User Accounts and Responsibilities
To use certain features of our Service, you may be required to create an account. You agree to:
Provide accurate, current, and complete information during the registration process.
Maintain the security of your password and account.
Accept all risks of unauthorized access to your account.
Be solely responsible for all activities that occur under your account.
Be at least 18 years of age to use the Service.
4. Orders, Payments, and Contracts
When you place an order through our Site, you are making an offer to purchase Products from a specific Vendor. The Vendor may accept or reject your offer. A legally binding contract is formed between you and the Vendor only when the Vendor accepts your order.
All payments are processed through our secure third-party payment gateway.
5. Pricing, Shipping, Returns, and Delivery
Pricing Model: The price for Products is set by each individual Vendor. The total price displayed in your cart at checkout is what you are charged by Health Shop SA on behalf of the Vendor.
6. Third-Party Vendors (Wellness Providers)
My Health Store is not responsible for the conduct, products, or services of the Vendors on our platform. We do not guarantee the quality, safety, legality, or availability of any Product offered by a Vendor. Any dispute you have with a Vendor regarding an order must be resolved directly with that Vendor.
7. Intellectual Property
All content on the Site, including the My Health Store name, logo, text, graphics, and software, is the property of Health Shop SA or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not use, copy, reproduce, or distribute any content from the Site without our prior written permission.
8. Disclaimer of Warranties and Limitation of Liability
The Service is provided on an “as is” and “as available” basis. My Health Store makes no warranties, express or implied, regarding the Service, including but not limited to its reliability, accuracy, or fitness for a particular purpose.
To the fullest extent permitted by law, My Health Store shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
Your use of or inability to use the Service.
Any conduct or content of any third party on the Service, including any Vendor.
Any product obtained through the Service.
Unauthorized access, use, or alteration of your transmissions or content.
9. Indemnification
You agree to indemnify, defend, and hold harmless My Health Store, its directors, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party, including any Vendor.
10. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law principles. Any dispute arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts located in South Africa.
11. Termination
We reserve the right to suspend or terminate your account and access to the Service at our sole discretion, without notice or liability, for any reason, including if you breach these Terms.
12. Changes to Terms
We may modify these Terms at any time. We will notify you of any material changes by posting the new Terms on the Site and updating the “Last Updated” date. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.
Contact Us
For questions, queries or technical support, please contact us at:
Email: info@myhealthstore.co.za
WhatsApp: +(27) 60 2122 612
